We understand that shipping times can be confusing, especially with expedited shipping options. Here’s how our shipping process works:

Order Processing vs. Shipping Speed

Selecting an expedited shipping option (like 2-day or overnight) means the order will arrive faster once it ships, but it does not mean the order will ship immediately. The earliest an order will ship is the next business day, though sometimes processing can take longer. Most orders ship within 1–2 business days (unless an item is backordered, which may take up to two weeks).

Common Causes of Shipping Delays

We do our best to ship orders as quickly as possible, but occasional delays may occur due to factors such as:

• Backordered Items: If an item is backordered, shipping can take up to two weeks. On rare occasions it can take longer, but we’ll try to let you know if that will happen.
• High Demand, Family Emergencies, or Illnesses: As a small team, unexpected situations can sometimes impact processing times, particularly since shipping is usually handled by one person.
• Carrier Delays: Once we hand your package to the carrier, delivery times are out of our control, and delays may occur.

Tracking and Delivery Estimates

Once your package has shipped, we’ll send you tracking information so you can follow its journey. Please keep in mind that the carrier’s delivery estimates are only estimates, and we cannot guarantee arrival dates once the package is handed over to the carrier.

If you have further questions or need assistance, please feel free to reach out at orders@signalstuff.com.